Complaints

At AL Prestige Cars Ltd, we are committed to providing high-quality service and ensuring our customers are satisfied. However, if you are unhappy with any aspect of our service, we want to hear from you. Our complaints procedure is designed to ensure your concerns are handled quickly, efficiently, and fairly.

Resolution process

Upon receipt of your complaint, it will be directed to the appropriate individual or department best equipped to handle the issue. We aim to respond with the outcome of our investigation as soon as possible. Please allow 7–10 working days for a formal written response.

If you are not satisfied with our response and are an eligible complainant, you may escalate your complaint to the Financial Ombudsman Service. This must be done within six months of the date of our final response letter.

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By submitting this form, you acknowledge that your complaint will be thoroughly investigated and that you will receive the outcome of such investigations as soon as possible (please allow 7–10 working days for a formal written response). Where appropriate, this will include details of any proposed action to resolve the reported issues and, if necessary, an apology.